Monday, January 21, 2008

Things that bother me....


I had a situation at work last week that absolutely disturbed me to the point that I lost sleep and was still upset when I arrived at work the next day.
My sister does the inspections on the appraisals that come in. She puts the schedule together and gives it to me to make phone calls and set up the appointments.
One of the places that I called, I got voicemail and left a message for them to call me back. After 20 years, experience has been if you give too much notice, they forget the appointment and if the notice is too short - give them an option of two days later than the one presented. When the lady called me back, she was very distressed because we were only giving her one day notice. We were asking to come between 2 and 4 and we would call 1/2 hour in advance. She flipped because her husband doesn't get off work til after 2:30. I said fine, I would note not to come until after 3 if he could be home by then. Then she said he may have to work until 3 so I said we would come after 3:30 and call first. She still wasn't happy, I told her we could come two days later if she liked. She was still pissed.
She hung up, called her parents, called her husband and called the lender and called back to the office and demanded to speak to the office manager, which is me presently. I again offered her many options, apologized profusely and did everything to appease her. We settled on 3:30 and would come two days later if her husband didn't make it home. She still wanted to be mad. No matter what, I could not win.
The lender called later and wanted to know what was going on, I told him the entire situation and apologized to him also, even though I didn't do anything wrong. He was ok. I guess.
The next day, my sister arrived before 3:30 the hubby was there and was as nice as could be. She apologized to him and he actually told her to extend an apology to me, he said his wife has been in "biotch" mode for weeks now.......
So I lost sleep and stressed over this for?????

2 comments:

Tim Zank said...

My wifes a mortgage lender and I'm a real estate broker and believe me I feel your pain. People just frickin' lose their minds when it comes to anything affiliated with real estate and mortgages. It's weird!!

JR said...

I agree, I sold 20 some years ago and got out of it when I got married because "he" didn't want me to be gone so much on the weekends. So now here I am, back at it, dealing in a similar but different area and people are nutty in this area. I guess they just get so stressed because it is such a big purchase with such a long commitment to it...